
Grand Hotel Vienna
The Challenge
Grand Hotel Vienna was struggling with missed booking calls during peak hours and after business hours. Their front desk staff was overwhelmed during check-in/check-out times, resulting in unanswered calls and lost revenue opportunities.
The Solution
Implemented Virtual Receptionist's Voice AI to handle all incoming booking inquiries 24/7. The AI seamlessly integrates with their property management system to check availability and confirm reservations in real-time.
"Virtual Receptionist transformed our guest communication. We now capture every booking opportunity, even at 3 AM. Our revenue has increased significantly, and our staff can focus on providing exceptional in-person service."



